FAQ

Frequently asked questions

I want to purchase these items for my kindergarten. Maybe the size needs to be customized. Can you provide them?


Yes, we are a professional one-stop service provider for kindergartens. You can provide classroom drawings, and we can help you design classroom functional areas and produce products.




Are you a manufacturer? Can I choose to distribute your products?


We are a Chinese factory, supplying many Amazon and shopify sellers. We will provide some pictures or videos for online sales. You are welcome to distribute our products.




Can samples be obtained before mass production?


Some samples are not free, but if it reaches our MOQ, the sample fee will be refunded to you after you order. The transportation costs will be borne by you.




Which payment method can be accepted?


We accept TT, L/C, Paypal, etc. You can choose the most convenient or cost-effective one.




How long does it take for mass production?


To be honest, it depends on the number of orders and the season in which you place your order. About 30-45 days (off season) or 45-60 days (busy season) after receipt of payment or letter of credit at sight. We recommend that you place your order two months before the required date.




Can you design for us (OEM)?


Yes. We have a professional team with rich experience in product design and manufacturing. We can also produce products according to your design, please send us vector graphics including PDF, CDR, AI, PSD, etc. (not less than 1500dpi, and the higher the better)




Can you do product testing for us?


Yes, we can help you arrange the test, but you have to pay additional test fee, please provide the test details before placing the order, and then we will put the test fee into the order.




After receiving the product, if a defect is found, can I get compensation?


Absolutely, after confirming the defective goods caused by us, you will definitely get compensation. In fact, we always attach great importance to production control and carefully check all goods before shipment.